There are many rules that one is to follow in the salon setting. Theses cliches, misconceptions, when followed an actually lead to disaster. Here are two of my top ten. These two rules are what I find that will kill a business!
Rule 1: The customer is always right! It's sad to say but no matter how good you are and how polite you may be, you will always have clients that push you. There are flakes that conveniently forget their appointment time. You always have the person wanting something for free. You even have enemies that want nothing more than to trash your reputation. Thinking the customer is always right can more than likely send you straight to bankruptcy.
Rule 2: The nice girls always finish last. Nice techs actually build good clientel. Some nail technicians will cut corners like skimpping on the message, using inferior products, and treating customers like a number (one in one out). Clients can sense this bad behavior and most of the time will not come back. You should refine your servies and strive to give the best possible session you can.
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