Verbal Communication and Being the Best You Can Be

     How you speak is as important as what you say.  In other words, voice and tone are very important in communication.  How you speak and influence what you say. 
     Grammer if used correctly, can clearly and beautifully communicate all of your thoughts and needs.  The choice of words you use is vital to the art of conversation and will impact the listener's understanding.
     Two-way communication means you have to shut up and listen to the client when he or she speaks.  You need to encourage your client to talk to you and give you feedback.  When listening to their feedback good or bad, you have to take it as constructive critisism.  Don't get mad, just take it as someone being honest with you to make your business the best it can be.
     Present a pleasant greeting, smile, make contact, and have a firm handshake.  Always be polite (and this has deminished over the years and it's up to us to keep politeness to continue) and use the last name of your client.  Use a pleasant tone of voice.  Use tact to speak to the client which requires you to be truthful without being offensive.