Nonverbal Communication & Clients

    Nonverbal communiation is also called body language, messages are exchanged without ever even speaking.  Appearance, posture (my one flaw), poise, touch, facial expression, gestures, eye contact, and slience on your part are all nonverbal communication examples.  A person who sits bowed over and not sitting up straight (ME) shows the client you are not sure of yourself.  Eye Contact tells your client that he or she has your full attention.  Simple eye contact can validate and reassure a client.  It's a universal sign of acknowledgement and attention.